Problems with the broken and leaking drains and downpipes were first reported on 16 September 2019.

Photo showing broken leaking down pipe taken on 18 December 2020, 3 months after it was first reported
Photo showing the internal water damage caused by the broken leaking down pipe taken on 18 December 2020.
Broken down pipe about to be repaired after leaking for over 10 months.
23 June 2020: Work finally starts
Repair finally completed on 23 June 2020 after 10+ months of leaks

 

191031-Chandler-survey-1-Hereford-House-1-1Download

 

The question is WHY ?

There is a curious mystery surrounding the events described above. In October 2019 an experienced RICS surveyor called John Chandler was hired by the HHGE Board to carry out a damp survey of Flat 01 Hereford House. Chandler made two visits, the second visit on 10 October 2019 and his report was dated 31 October 2019. A copy of the report can be downloaded by clicking the Download button above this text.

In his report Chandler entirely fails to mention the cracked and leaking down pipe which was the main cause of the water damage. This leaking down pipe had been specifically pointed out to Chandler on 10 October by an experienced property manager working for Japan Services. See the report by Quentin Phillipps below.

200117-V2-DAMP-PROBLEMS-AT-01-HEREFORD-HOUSE-1Download

The question is WHY did Chandler fail to report the leaking down pipe in his Survey Report dated 31 October ?

Was this a simple mistake or a deliberate omission requested by the HHGE Board ?

A through investigation including copies of all emails sent by Lloyd Paxton to John Chandler would soon uncover the truth.